technical support library
One stop for all your technical support needs
We've compiled all of our user manuals, support documentation and instructional videos to better serve your technical support needs. Check it out below - it's organized by printer brand and model.
Can't find the answer you're looking for?
Thermal Inkjet Cartridge Care
Believe it or not, many of the support inquiries we receive can be resolved with proper cartridge care. Here are some pointers to ensure the longevity of your cartridge and the quality of each print.
- Protective clip: protects the print head. Always store cartridge in clip when not printing.
- Lint free wipe: provided with every ink order. Use this to clean print head.
- Cleaning chemicals: never use a cleaning chemical not approved by our support team.
- Here's a video showing proper wiping procedure: Cartridge Cleaning Video
Meenjet MX1 Printer
- Meenjet MX1 - Quick Setup Guide
- Meenjet MX1 - Operating Instructions
- Meenjet MX1 - Printer Manual
- Printer Overview & Instructional Videos
Meenjet M6 Handheld Printer
Meenjet M6 Automatic Printer
MapleJet Hx Nitro Printer
- Hx Nitro - Quick Start User Guide
- Hx Nitro - Quick Fix Guide
- Hx Nitro - Product Sensor Guide
- Hx Nitro - Encoder Guide
- Hx Nitro - External Beacon Guide
- Hx Manager Software - User Guide
- Training Videos in English
- Training Videos in Spanish
Handjet EBS Printers
- EBS260 - Operating Manual
- EBS260 - Connect to WiFi
- EBS260 - Cleaning Maintenance Procedure
- EBS250 - Cleaning Maintenance Procedure
REINER jetStamp Printers
- jetStamp 790MP & 792MP - Quick Start Instructions
- Video: Quick Start Guide for the 790MP & 792MP
- Video: Programming Messages on 790MP & 792MP
- Video: Inserting Ink in 790MP & 792MP
- Video: Cartridge Care for QD & QDX Black Ink
- Video: Cartridge Care for Quick Dry Yellow Ink
- jetStamp Graphic 970 - User Manual (English starts on page 44)
- Video: Programming Message for the Graphic 970
- Video: Inserting Ink in Graphic 970
- Video: Cartridge Care for Quick Dry Ink